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Privacy Policy

Last Updated: September 1, 2025
Governing Entity: KoinFlow Technologies Ltd.

1. Introduction​

We are committed to protecting your privacy. This Policy explains how we collect, use, and safeguard your information when you use our stablecoin wallet and financial services.

2. Information We Collect​

  • Personal Information: Name, email, phone number, address
  • Identification: Government ID numbers and documents
  • Financial Data: Wallet addresses, transaction history, M-Pesa numbers
  • Compliance Data: KYC/KYB documentation
  • Technical Data: IP address, device information, usage logs

3. How We Use Your Information​

  • Provide and maintain Services
  • Process transactions and provide support
  • Verify identity and conduct compliance checks
  • Prevent fraud and illegal activities
  • Communicate service updates
  • Contractual: To provide Services
  • Legal Obligation: Regulatory compliance
  • Legitimate Interests: Security and fraud prevention
  • Consent: For marketing communications

5. Information Sharing​

We do not sell your data. We may share with:

  • Regulatory bodies and law enforcement
  • Service providers (cloud hosting, KYC verification)
  • Successor entities in business transfers

6. Data Retention​

We retain personal information as long as necessary to fulfill legal, regulatory, and business requirements.

7. Your Rights​

Depending on location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict processing
  • Data portability
  • Object to processing

8. Data Security​

We implement technical and organizational measures to protect your information, though no system is 100% secure.

9. International Transfers​

Your data may be transferred internationally using approved legal mechanisms for protection.

10. Policy Updates​

We may update this Policy and will notify you of material changes.

11. Contact Us​

  • Support: support@koinflow.io
  • Address: KoinFlow Technologies Ltd., One Africa Place, Waiyaki Way, Nairobi, Kenya